Service & Support

How Can We Assist?


Your service is our priority! If you have an issue, question or simply just want to learn more about products for your business or home, call us directly at 858-299-5360 or email using the contact form below.



What is the best filtration system for municipal water?

There is no one size fits all solution to water filtration. Identifying what’s in your water is a great place to start and you can do that by clicking here to view your local water report. Our specialists are happy to walk you through the report pointing out areas of concern and the media’s used to address them. Most typical with centralized filtration some sort of carbon bed is used as it is the #1 filtration media in the world for filtering water.

Why does your company use both coconut carbon and catalytic carbon when other companies only use one?

In areas like San Diego where the municipalities use both chlorine and ammonia to disinfect the water it is imperative to add catalytic carbon. The reason being is that the combination of chlorine and ammonia creates a chemical byproduct called chloramines. When chloramines mix with natural decaying organic compounds in water they create another byproduct called trihalomethanes and haloacetic acids being the most common. The trihalomethanes and haloacetic acids have demonstrated carcinogenic activity in laboratory animals and it is still being researched whether the long-term effects are causing cancer in humans (source EPA.GOV). Carbon alone will not eliminate the chloramines, trihalomethanes or halocetic acid but catalytic carbon will. This is why we make sure all our units have both medias to give our clients optimal protection.

Can you customize a filtration unit to meet my specific needs?

Absolutely! Water isn’t one size fits all so neither should your filtration unit. In fact at Ethical H2O we doing most things “a la carte” so that you are only paying for the benefits you want.